FAQ
SHIPPING & RETURNS
Which payment methods are available?

PayPal: Pay fast and secure with your personal PayPal account.

Credit card: We accept Visa, Mastercard, Cartes bancaires and American Express.

Bancontact: Pay with the KBC Payment buttom, ING Home’Pay or Belfius Direct Net.

iDEAL:Safe and easy online payment with your bank account.

Sofort banking: SOFORT Banking is available in Germany, Austria, the Netherlands, Switzerland, Italy, Spain, Belgium and Poland. It works with most consumer banks from these countries. 

Electronic Payment Standard (EPS): The most common online payment method in Austria.

Giropay: Giropay is a popular bank transfer payment method in Germany.

Apple Pay: Apple Pay is Apple’s proprietary payment method, available in more than 35 countries for all Apple users.

Google pay: Google's proprietary payment method. Available in 40 countries for Android users.

From which countries can I order 4Gold?

We are currently shipping to the following countries:

Europe: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Austria, Poland, Portugal (+ Madeira, Acores), Romania, Slovenia, Slovakia, Spain (+ Canary Islands), Czech Republic, United Kingdom, Sweden, Switzerland

North America: Canada, United States

South America: Colombia

Middle East: United Arab Emirates (UEA) and Qatar

Africa: South Africa

Asia, Australia & New Zealand: Australia, Japan, New Zealand, Indonesia and Singapore.

We are constantly working to improve international distribution, so check back soon if the country of your destination is not listed.

Can I track the delivery of my order?

Yes, of course. After your order has been processed, you will receive an email with tracking information. This way you can track the order and have information about the delivery date.

Will I have to pay taxes or custom duties on my order?

When you ship goods between countries or customs territories, import duties (or customs duties) and taxes are levied on those goods. These duties and taxes are calculated based on the nature and value of the goods, the shipping costs and other factors.


If your country charges import duties and taxes, you are responsible for paying them to the appropriate authorities. All of our orders are shipped from the European Economic Zone. If your order is delivered within this zone, you will not be required to pay import duties.If you are asked to pay import duties within the EEZ, please contact us. Not sure if you will have to pay import duties? Please contact your local customs office.

What if I don’t pay these import duties? If you don’t want to pay import duties for whatever reason, your package will return to us and you can apply for a refund. We can then still deduct the shipping costs and an administrative fee.

How does return work?

As a customer you have the right to return delivered goods within 14 days. However, the return of these items is entirely for the account and risk of the customer. The goods must be returned in their original packaging (including accessories and accompanying documentation) and in the same condition as when they were delivered (the jar may not be opened under any circumstances).

If all goods are in new condition, we will ensure that the full purchase amount without transport costs is refunded within 30 days.

If 4Gold is responsible for the delivery of a faulty product, please contact us at info@4gold.eu .

For more information look at our general conditions.

DNA ANALYSIS
How long will it take before I receive my DNA results?

Within 6-8 weeks you will receive your raw genetic data file, which you can upload into our online DNA dashboard to view your results.

How do I ensure the best saliva sample?

For the best results, it is highly recommended not to eat, drink (except water), smoke or chew gum during 30 minutes before collecting saliva.

When the DNA kit arrives just read the instructions carefully before taking your sample.

How do I register my DNA kit?

The box in which the kit was sent shows a QR code and a link to dna.4gold.eu . Scan the QR-code with your smartphone or surf to the website.

Fill in the requested details to register your kit. After registration, you will be redirected to the instructions to successfully take your saliva sample.

Does my DNA change over time?

No, your DNA is fixed. Only gene expression can change over time. That is why the information in your raw DNA database is still usable after many years. Keep it at hand if updates are available, because every day new scientific research emerges that provides new insights into genetics and nutrigenetics.

What is the difference between the 4Gold DNA analysis and those of others?

After countless years of research, our research team has developed software that solves the main problem of most commercial DNA reports. They do not take into account the interaction between genetic variants. This may seem like a minor problem, but genetic variants can either reinforce or counteract each other. We have developed complicated algorithms to take the interaction between genetic variants into account.

Who can access my data?

You have full control over your data. So you decide who gets access to it. At 4Gold, only our specialists have access to your raw data file and DNA reports to check and validate your results. But as soon as we receive a response that all files have been received correctly and the video call has been made, all files of your DNA will be removed from our servers.

HEALTH SUPPLEMENTS
What is nutrigenomics?

Nutrigenomics is the study of the effects of food and food constituents on gene expression.

Do I need to do the 4Gold DNA analysis before using these products?

No you don’t. But with our DNA analysis as a starting point we can look if you have a bigger or lower need for certain supplements.

Is every health supplement tested for banned substances?

Yes, it is. Every single supplement of our product range is third party tested for banned substances. 4Gold provides full transparency, you can check your product’s batch number here.

Why is my gut support powder black?

In order to create a balanced stool and good gut motility, our Gut Support 1 contain a little bit of activated charcoal. This makes the whole powder black. The small amount of activated charcoal is perfectly safe to consume. Gut Support 2 is also black due to the addition of the Potentilla erecta (Tormentil): The extract we use is made from the root tincture and this has a deep red - almost black - colour. In combination with the other ingredients the mixture has an almost identical colour to Gut Support 1 but the source of the colour is totally different. This version is developed for people with faster bowel movements. So if your powder is black, that’s completely normal.

What exactly makes the Green fuel organic?

The fact that we have deliberately chosen organic ingredients. The fruit and vegetables in our Green fuel were grown by organic farmers without the use of artificial fertilisers or chemical pesticides because we want to do our part to preserve biodiversity.

Why is there a miniscule hole in the seal?

There is indeed a miniscule hole in the seal, which allows the jar to be taken on the plane unopened. It is in fact a pinhole for pressure equalisation. The tiny hole protects the pot against high pressure differences. It prevents the pot from shrinking or even cracking. Of course, this does not affect the quality of the product.

SPORT SUPPLEMENTS
Which products are vegan friendly?

At the moment, all our supplements - with the exception of our performance pancake mix and whey - are suitable for vegans.

What are di- and tripeptides?

Di- and tri-peptides are proteins that are so small that they need no digestion and can be absorbed by the body rapidly. They are developed for instant delivery to the muscle. The di- & tripeptides are coming from algae grown by solar energy in organic bioreactors to prevent pollution from seawater, in an entirely CO2-neutral process. Innovation with respect for nature.

What’s a raw plant based energy bar?

Raw plant based energy bars are made of purely natural ingredients without any heat treatment.

Is every sport supplement tested for banned substances?

Yes, it is. Every single supplement of our product range is third party tested for banned substances. 4Gold provides full transparency, you can check your product’s batch number here.

What is nutrigenomics?

Nutrigenomics is the study of the effects of food and food constituents on gene expression.

Why is there a miniscule hole in the seal?

There is indeed a miniscule hole in the seal, which allows the pot to be taken on the plane unopened. It is in fact a pinhole for pressure equalisation. The tiny hole protects the pot against high pressure differences. It prevents the pot from shrinking or even cracking. Of course, this does not affect the quality of the product.

Why is my jar not filled to the top?

The pot is filled by machine on the basis of the correct weight and, in the case of powders that pollute strongly, a larger pot is often chosen because of the risk of a dust explosion. As a result, the pot is not always filled to capacity and this is perfectly normal.